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Helplines : 1800 2335 5555 / 079 2762 3264

Frequently asked questions

  • Is Piped Natural Gas, as a domestic fuel, better than LPG?
  • Is the supply of PNG regular?
  • What changes are required for conversion of an LPG appliance to be PNG friendly? Is any change in the burner needed?
  • What will happen to the LPG cylinders after the cooking appliance get converted to PNG?
  • What is the system of invoicing?
  • How are customer queries and complaints attended to?
  • Where can I inform in case I am not using gas for long duration?
  • What is an estimated invoice?
  • How to give meter reading through telephone?
  • What if my house was locked when meter reader came?
  • How to get a duplicate invoice?
  • I made my payment through drop boxes but the invoice is showing arrears, what should I do?
  • What is to be filled in the counter foils and why?
  • What is E-Invoice?
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