Strengthening Relationships that Enable Responsible Growth
We engage with our stakeholders to understand their expectations, emerging concerns and evolving priorities, while strengthening long-term relationships that enable responsible growth. In line with our Stakeholder Engagement Policy and overseen at the Board level through the Stakeholders Relationship Committee, we ensure accountability, transparency, integrity and consistency across our operations. Through open communication and structured engagement mechanisms, we work collaboratively to address issues, strengthen credibility and build organisational resilience.
How We Identify and Prioritise Stakeholders
We identify individuals and entities that have the potential to influence, or be influenced by our business activities, directly or indirectly.
What We Do
- Prepare an initial list of relevant stakeholder groups
- Review historical interactions and existing relationships
- Conduct discussions as required to validate stakeholder relevance
Stakeholders are profiled and prioritised based on their attributes, including the level of influence and impact, as well as their interest in and engagement with ATGL.
Our Categorisation
- High Priority Stakeholders: High influence and high interest/engagement
- Key Players: High influence but lower interest/engagement
- Keep Informed: Lower influence but high interest/engagement
- Monitor: Low influence and low interest/engagement
The effectiveness of stakeholder engagement is assessed using a balanced mix of quantitative, qualitative, and outcome-based indicators to ensure meaningful and measurable outcomes.
Quantitative Indicators
- Number of engagements/interactions
- Stakeholder participation rate
- Number of grievances or complaints
- Alignment with stakeholder expectations
- Level of knowledge-sharing
Qualitative Indicators
- Stakeholder satisfaction
- Quality of relationship
Outcome-Based Indicators
- Positive community impact
- Innovation and collaboration outcomes
- Enhanced reputation
- Contribution towards sustainability objectives
Stakeholder Importance
Addressing Stakeholders’ Needs and Expectations
The Company engages proactively with its stakeholders to understand evolving expectations and integrate them into decision-making and strategy formulation. Through structured engagement mechanisms, stakeholder inputs are evaluated alongside key risk and opportunity themes to ensure balanced outcomes. This approach enables alignment between stakeholder priorities, material considerations and long-term value creation, while reinforcing transparency, accountability and trust across the stakeholder ecosystem.
Capitals
Material Topics
Stakeholder Profiles
Customers
Stakeholder Importance
- Customers drive revenue growth and business continuity, contributing to ATGL’s financial stability and long-term sustainability
- Customer feedback and service experience inform service improvements, strengthen satisfaction, and support customer retention and acquisition
Needs and Expectations
Service Quality
- Uninterrupted and reliable gas supply
- Timely billing and billing clarifications
- Reduced delays in new connections
- Responsive emergency services
Infrastructure and Technology
- Availability and expansion of pipeline networks
- Digital accessibility and ease of use
- Safety, integrity, and reliability of gas infrastructure
Legal and Compliance
- Adherence to regulatory requirements
- Timely approvals, clearances, and permissions
Methods of Engagement and Frequency
- MyAdaniGas mobile application
- Emails and online surveys
- Online grievance redressal mechanism
- Reports and brochures
- Structured feedback mechanisms
- Customer meets and outreach programmes
- Corporate website
- Customer Delight Centres and customer call centres
- Third-party customer satisfaction surveys
- Promotional and digital campaigns
- Social media platforms
Engagement Frequency
Quarterly, annually, and on a need basis
How We Deliver Long-Term Shareholder Value
- Omnichannel Customer Delight Channels
- Agentic AI Email Automation Platform
- Project Phase Automation (full journey transparency)
- Adani Gas Mitra: Expanding Digital Reach Through Hyper Local Access
- Doorstep CDC (Mobile Van)
- Digital Drive Campaigns
- Transparent Grievance Redressal (PNGRB-Aligned)
- Real-Time CSAT on MyAdaniGas App
KPIs Tracked
- Active customer base and additions
- PNG connection turnaround time
- Gas supply availability and reliability
- Customer satisfaction and advocacy (CSAT, NPS)
- Complaint resolution within SLA
- Billing and metering accuracy
- Digital channel adoption
- Customer safety and awareness
Related Material Topics
Capitals Impacted
Investors and Shareholders
Stakeholder Importance
- Provide strategic perspectives on performance, governance, and long-term value creation
- Play a critical role in supporting ATGL’s growth, expansion, and capital allocation plans
Needs and Expectations
Financial Growth
- Sustainable profitability
- Dividend returns
- Share price appreciation
Business Growth and Expansion
- Long-term business sustainability
- Clear articulation of growth strategy
- Identification and management of business and sustainability-related risks
Ethics and Governance
- Strong Board oversight
- Transparent Environmental, Social and Governance (ESG) practices
Methods of Engagement and Frequency
- Stakeholders Relationship Committee for addressing investor and shareholder grievances
- Annual General Meeting (AGM)
- Reports and corporate website disclosures
- Investor meets through conferences and non-deal roadshows
- One-to-one interactions
- Email communications
- Quarterly financial results
- Media releases
- Online grievance redressal mechanism
Engagement Frequency
Quarterly, As and when required
How We Deliver Long-Term Shareholder Value
- Drive long-term value through sustainable business growth, operational performance, and disciplined capital allocation
- Follow robust corporate governance practices ensures accountability, ethical code of conduct, and transparent decision-making
- Integrating environmental, social, and governance principles strengthens stakeholder trust and reduces regulatory and reputational risks
KPIs Tracked
- Revenue
- EBITDA
- PAT
- ROA
- Credit Rating
- Dividend Outflow
Related Material Topics
Capitals Impacted
Employees
Stakeholder Importance
- Essential for maintaining a competitive edge and attracting the right talent
- Engaged and motivated employees enable efficient operations, project execution, and sustained business growth
Needs and Expectations
Benefits
- Fair policies and compensation
- Employee facilities
Human Rights
- Reasonable working hours
- Safe and healthy working environment
- Diversity and inclusion
Career Growth
- Training and development
- Job rotation
Financial Growth
- Performance management cycle and promotions
Methods of Engagement and Frequency
- Online surveys
- Rewards and recognition events
- Employee get-togethers
- Offline engagement programmes
- Employee workshops
- Internal emails
- Online grievance redressal mechanism
- One-on-one interactions
- Townhall meetings
- Website and internal portals
Engagement Frequency
Regularly
How We Deliver Long-Term Shareholder Value
- Robust HR policies and structured people practices
- Effective and transparent communication initiatives
- Continuous learning and development
- Timely and effective grievance redressal mechanisms
KPIs Tracked
- Employees and worker training hours
- Fatalities
- Career development review of eligible employees
Related Material Topics
Capitals Impacted
Suppliers/Vendors
Stakeholder Importance
- Critical for ensuring seamless business operations
- Support competitiveness through quality inputs, technology access, timely delivery, and pricing efficiency
Needs and Expectations
Service
- Contract management and timely payments
- Permissions and site availability
Capability Development
- Training support
- ESG requirements
Human Rights
- Provision of amenities
- Safe working conditions
- Fair working hours
- Wages
Methods of Engagement and Frequency
- Emails
- Vendor meets
- Online grievance redressal mechanism
- Site visits
- One-to-one interactions
- Reports and website disclosures
- Townhall meetings
- Training workshops
Engagement Frequency
Operationally on a regular basis, including quarterly and annually
How We Deliver Long-Term Shareholder Value
- Well-defined and robust supplier code of conduct and onboarding processes
- Data collection and monitoring of sustainability performance
- Regular training sessions and workshops for suppliers and vendors
- Recognition of vendors demonstrating strong safety behaviour through Saksham Green Cap Programme
- Timely grievance redressal mechanisms
KPIs Tracked
- Procurement from local suppliers
Related Material Topics
Capitals Impacted
Communities
Stakeholder Importance
- Builds trust and social acceptance for ATGL’s operations
- Strengthens long-term relationships with local stakeholders
- Enables understanding of community needs and concerns
- Supports meaningful contributions to inclusive and sustainable development
Needs and Expectations
Economic Growth
- CSR investments
Social
- Driving local development
Environment
- Livelihood support
- Access to resources
- Environmental conservation
- Responsible use of resources
Employment
- Direct and indirect employment opportunities
Social Infrastructure
- Improved healthcare and education facilities
Methods of Engagement and Frequency
- Focus group discussions
- One-to-one interactions
- Media and website communication
- Online grievance redressal mechanism
Engagement Frequency
Continual (weekly, monthly, quarterly and annually)
How We Deliver Long-Term Shareholder Value
- Build social infrastructure and improve access to quality education, healthcare and essential community services for underserved and marginalised communities
- Implement CSR initiatives that promote inclusive growth, community wellbeing, road safety, responsible mobility and sustainable development
- Strengthen community resilience by enabling better livelihoods, safer ecosystems, improved quality of life and long-term socio-economic upliftment
KPIs Tracked
- Number of beneficiaries reached through CSR initiatives
- Percentage of beneficiaries from vulnerable and marginalised groups
- Number of individuals trained / supported through safety and capability-building programmes
Related Material Topics
Capitals Impacted
Government & Regulators
Stakeholder Importance
- G&R role is to establish compliance framework vis-Ã -vis applicable laws and set up statutory requirements
- Supports effective policy implementation and regulatory alignment
- Enables a stable and conducive operating environment for business continuity and growth
Needs and Expectations
Service Quality
- Timely payment of taxes and statutory dues
- Partnerships and collaboration
Legal and Compliance
- Licences and authorisations
- Adherence to applicable laws, regulations, and governance standards
Methods of Engagement and Frequency
- Participation in local events, meetings and open house discussions
- Reports and website
- One-to-one interactions
- Emails & letters
Engagement Frequency
Regularly
How We Deliver Long-Term Shareholder Value
- The company ensures timely compliance to all applicable provisions. zero tolerance is the criteria governing compliance management
- The company regularly engages with the policy makers, sharing industry updates and sectoral concerns as well as suggested advocacies
KPIs Tracked
- 100% compliance to all applicable rules, regulations, statutes
- Ensure timely submission of periodic reports at all times
- Advocacy charter and achieve industry enabling policies
Related Material Topics
Capitals Impacted
