Our strategy is built to create a resilient, scalable and future-ready energy platform. As India’s energy needs evolve, we are strengthening our core gas distribution business while progressively building capabilities across clean mobility and low-carbon solutions.
The five strategic priorities outlined below guide how we deploy capital, expand our footprint, improve efficiency and manage risk. Together, they define how we scale clean energy access in a disciplined, data-informed and future-ready manner, creating long-term value for all stakeholders.
Capitals
Financial Capital
Manufactured Capital
Intellectual Capital
Human Capital
Social and Relationship Capital
Natural Capital
Material Topics
M1E&S Impact of Products and Services
M2Climate Change, Adaptation and Mitigation
M3Land Use and Biodiversity
M4Energy Management
M5Waste & Recycling
M6Water Use
M7Carbon Emission
M8Pollution
M9Energy Security and Accessibility
M10Community Relations
M11Human Capital Management
M12Occupational Health and Safety
M13Data Privacy and Security
M14Human Rights
M15Product Quality & Safety
M16Innovation, Patents, and Technology Transfer
M17Corporate Governance
M18Risk and Crisis Management
M19Customer Satisfaction
M20Sustainable Sourcing
M21Sustainable Supply Chain
M22Grievance Redressal Mechanisms
Risks
R1Regulatory & Compliance Risk
R2Business Risk
R3Competition Risk
R4Project Risk
R5Technology Risk
R6Market Entry Risk
R7Health and Safety Risk
R8Reputational Risk
R9Financial Risk
R10Policy Stability Risk
R11Human Resource Risk
Strategic Priority#1
Infrastructure Development
We continue to build and deepen our CGD infrastructure to improve access to natural gas across existing and new geographies. Our focus remains on strengthening last-mile connectivity, improving network utilisation and ensuring high standards of safety and asset integrity. In regions where the national gas grid is yet to reach, we are developing the natural gas ecosystem through LCNG infrastructure. Where pipeline connectivity is available, we are upgrading offline systems to online networks to improve service reliability and customer convenience.
Actions Taken in FY 2025-26
- 1.37 lakh DPNG connections
- 1,800 IK MSN & 499 Km MDPE
- 58 CNG stations
- 9 CGS & 1 LCNG Plant
Way Forward
FY 2026-27Focus on infra development in GAs where pipeline connectivity has now reached.
FY 2029-30Maximise infrastructure utilisation with a focus on asset integrity.
KPIs Tracked
- PNG Connection
- CNG & LCNG stations
- Steel & MDPE network
- CGS & NGPL hook-up
Strategic Priority#2
Gas Sourcing and Volume Enhancement
We actively manage a diversified gas sourcing portfolio to optimise the blended cost of gas and mitigate the impact of price volatility and allocation uncertainty. This enables us to maintain the competitiveness of natural gas across customer segments.
Parallelly, we continue to drive volume growth by accelerating network connectivity and strengthening customer acquisition while maintaining pricing discipline against alternative fuels.
Actions Taken in FY 2025-26
- 4% Y-o-Y Volume Growth
- Balanced Gas Sourcing Portfolio
Way Forward
FY 2026-27Continue optimising gas sourcing portfolio
FY 2029-30Build a robust gas portfolio to address multiple consumer segments
KPIs Tracked
- Blended Cost of Gas
- Volume Growth
Strategic Priority#3
Cost Leadership through Digital-First Approach
We are embedding digital solutions across customer interfaces, project execution and operational processes to improve efficiency, scalability and cost control. Our digital-first approach supports better asset management, faster decision-making and enhanced service delivery, enabling sustainable growth while improving operating leverage.
Actions Taken in FY 2025-26
- 100% SOUL
- 100% CCTV
- 100% GIS
- 99% Revenue through digital
Way Forward
FY 2026-27Upgrade from SOUL to Integrated Business Centre, unifying all digital initiatives to one platform.
FY 2029-30Achieve 100% digitalisation in all operations, and attain cost leadership in the segment.
KPIs Tracked
- Digital customer interactions
- Digital project management
- Digital operations
- OPEX per SCM
Strategic Priority#4
Responsible Corporate Citizenship
We integrate environmental, social and governance considerations into our business decisions and operations. Our focus is on reducing environmental impact, strengthening safety practices, supporting communities and maintaining high standards of governance and transparency. Through continuous improvement in ESG performance, we aim to build long-term trust with stakeholders and strengthen our reputation as a responsible energy company.
Actions Taken in FY 2025-26
- 51,000 trees planted
- Cumulative 7,520 Km network covered under Advanced Leak Detection Survey
- 100% GA by Revenue Contribution audited for ISO 14001 (external & internal)
Way Forward
FY 2026-27Align with ESG targets in FY 2026-27
FY 2029-30Attain segment leadership as a responsible corporate citizen
KPIs Tracked
- Scope 1 & 2 reduction initiatives
- Number of trees planted
- Circular economy
- Community development initiatives
- Dow Jones Sustainability Index rating
- Industry recognition
Strategic Priority#5
Preparing for Low Carbon Future
We are progressively diversifying into future-oriented energy solutions aligned with India’s decarbonisation pathway. This includes clean mobility, biomass-based gas and LNG solutions for heavy transport. These initiatives allow us to build new growth platforms, reduce portfolio carbon intensity and position the Company as a multi-fuel transition energy provider.
Actions Taken in FY 2025-26
- Expanded EV charging network from 3,401 to 5,100
- Compressed biogas production of 1,662 MT
Way Forward
FY 2026-27Expand clean energy retail infrastructure.
FY 2029-30Emerge as the preferred low-carbon multi-fuel provider for all consumer segments
KPIs Tracked
- EV charging points
- Operational and under development CBG plants
- LNG Retail Outlets
- Ongoing and completed pilot projects
